These terms cover the service you buy from Verithora. We have written them in plain English. If anything is unclear, email [email protected] and we will explain it.
1. Who you are buying from
Verithora is a sole-trader firm based in Reigate, Surrey, United Kingdom. We are below the UK VAT threshold, so our prices are not subject to VAT.
2. What you get
The current scope of our service is: a website we design, build, and host for you, plus the ongoing management of that website while you are a paying subscriber. That includes copy edits, structural changes, new pages, basic on-page SEO work, and assistance with your Google Business Profile. It does not include: e-commerce checkout development, paid-ad management, logo design, video production, or any work outside the website itself.
A specific scope and timeline is agreed in writing (email is fine) before work starts.
3. Pricing
- Essentials: £49 per month. Inclusive of everything in §2.
- Growth: £79 per month. Inclusive of everything in §2, plus the extras listed on the pricing page.
- Setup fee: £0.
- Annual discount: pay the year up front for a 10% reduction.
Prices change with at least 30 days' written notice. Any price change applies only at your next renewal date.
4. The 30-day money-back guarantee
If, within 30 days of your first payment, you decide the service is not for you, email us and we refund the full amount you have paid. No questions. You keep everything we have shipped to that point (the website source code, the content, the domain configuration). After day 30, the guarantee has elapsed and the standard cancellation terms in §5 apply.
5. Cancellation
You can cancel any time by emailing [email protected]. There are no exit fees, no minimum terms beyond the month you have paid for, and no clawback on work already shipped. We will:
- Stop the next month's invoice.
- Hand over a working copy of the site source and content within seven working days.
- Help you point your domain at your new provider, if you want us to.
We can also cancel the relationship if we have to (abusive behaviour, illegal use, repeated missed payments). We tell you why, in writing, and we do not keep your last month's fee in those cases.
6. Ownership
You own everything we make for you. The site content, the design files, the source code, the domain — all yours. We license back to ourselves only what we need to maintain the site while you are a client; that licence ends when you cancel.
We may share, in case studies or portfolio listings, the fact that we worked with you and a visual of the site, only with your written permission. We never share confidential business data without explicit consent.
7. What we are responsible for
We will deliver the service described in §2 with reasonable care and skill, in line with normal UK professional practice for small web-services firms. We are not responsible for:
- Outages on third-party services we depend on (Cloudflare, payment processors, email providers) — though we will work to restore service as quickly as we can.
- Loss of business resulting from the website being temporarily unavailable.
- Content you supply that we then publish at your direction, where that content turns out to be unlawful or to infringe a third party's rights.
Our total liability under any claim relating to the service is limited to the fees you have paid us in the 12 months preceding the claim. This does not exclude liability that cannot lawfully be excluded (e.g. for personal injury caused by negligence, or for fraud).
8. Data
Personal data is handled per our privacy notice. We do not sell client data and we use a short, named list of sub-processors documented there.
9. Disputes and governing law
These terms are governed by the laws of England and Wales. If we have a dispute we cannot resolve by talking, the courts of England and Wales have exclusive jurisdiction. Before going to court, we both agree to try to resolve the issue in writing first.
10. Changes to these terms
We update these terms when our service shape changes. Material changes are emailed to clients at least 30 days in advance. Cosmetic edits are not announced; the date at the top reflects the most recent revision.
Written by a person, reviewed by Verithora, signed off by Ethan on the date above.